Privacy Policy

Introduction

At ZOOY VAPE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our website.

This Privacy Policy was last updated on July 15, 2023.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you create an account, place an order, sign up for our newsletter, or participate in promotions, we may collect the following personal information:

• Name
• Email address
• Mailing address
• Phone number
• Date of birth (to verify you are of legal age to purchase our products)
• Payment information (credit card number, expiration date, security code, billing address)

Non-Personal Information

As you navigate through our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Products viewed or searched for
• Click patterns

How We Collect Information

We collect information from you in several ways:

Direct Collection

Information you provide to us directly when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact our customer service

Automated Collection

As you navigate through our website, we use the following technologies to automatically collect information:

• Cookies: Small data files stored on your device that help us improve your experience, see which areas of our website you visit, and understand online trends.
• Web Beacons: Electronic files used to track how you navigate our website and your interactions with our marketing communications.
• Log Files: Track actions occurring on the website and collect data including IP address, browser type, referring pages, and date/time stamps.
• Analytics Tools: We use services like Google Analytics to collect and analyze information about how users interact with our website.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending transactional emails (order confirmations, shipping updates)
• Sending marketing communications (if you've opted in)
• Improving our website and product offerings
• Conducting research and analysis
• Detecting and preventing fraud
• Complying with legal obligations
• Age verification to ensure compliance with laws regarding vaping products

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and advertising partners
• Analytics providers
• Email service providers

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If ZOOY VAPE is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• SSL encryption for all data transmissions
• Secure storage of personal information
• Regular security assessments
• Limited access to personal information by employees
• Employee training on privacy and security practices

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at privacy@verdevalleyvapes.com.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at privacy@verdevalleyvapes.com.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send
• Updating your communication preferences in your account settings
• Contacting us at privacy@verdevalleyvapes.com

Please note that even if you opt out of marketing communications, we may still send you transactional emails (e.g., order confirmations, shipping updates).

Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

Children's Privacy

Our website and products are not intended for individuals under the age of 21. We do not knowingly collect personal information from children under 21. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@verdevalleyvapes.com, and we will delete such information from our records.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United States, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal requirements

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

To exercise your rights under the CCPA, please contact us at privacy@verdevalleyvapes.com or call our toll-free number at +1 (800) 999-9999.