Payment Information

Payment Options

At ZOOY VAPE, we offer a variety of secure payment methods to make your shopping experience as convenient as possible. All transactions are processed through our secure payment gateway to ensure the safety of your financial information.

We currently accept the following payment methods:

Billing Process

When you place an order on our website, you'll go through the following billing process:

1. Shopping Cart Review: Review the items in your cart, quantities, and prices.
2. Shipping Information: Enter your shipping address and select a shipping method.
3. Payment Selection: Choose your preferred payment method from the available options.
4. Payment Details: Enter your payment information through our secure payment gateway.
5. Order Confirmation: Review your order details and submit your payment.
6. Receipt: Receive an email confirmation with your order details and payment receipt.

Your credit card or payment method will be charged immediately upon order confirmation. For bank transfers, your order will be processed once payment is received and verified.

Currency and Pricing

All prices on our website are listed in US Dollars (USD). For international customers, the final charge on your credit card or payment method will be converted to your local currency by your bank or payment provider at their current exchange rate.

Please note that your bank may charge additional fees for currency conversion or international transactions. These fees are not controlled by ZOOY VAPE and are not included in our displayed prices.

Taxes and Duties

For US customers, applicable state and local sales taxes will be added to your order based on your shipping address. The tax amount will be displayed during checkout before you complete your purchase.

For international customers, please note that:

• Import duties, taxes, and customs fees are not included in our product prices or shipping costs.
• These charges are the buyer's responsibility and will be collected by the delivery carrier or customs office.
• Customs policies vary by country, so please contact your local customs office for more information.

We are required by law to declare the accurate value of all shipments on customs forms. We cannot mark packages as "gifts" or declare a lower value to avoid customs fees.

Payment Security

At ZOOY VAPE, we take the security of your payment information very seriously. We implement multiple layers of protection to ensure your financial data remains safe:

We do not store your complete credit card information on our servers. When you save your payment method for future purchases, the information is securely stored by our payment processor in accordance with industry standards.

Order Verification

For your protection, we may verify orders before processing, especially for:

• First-time customers
• Large orders
• Orders with billing and shipping addresses in different countries
• Orders flagged by our security system

If we need to verify your order, we may contact you via email or phone. To avoid delays, please ensure your contact information is accurate during checkout.

Billing Inquiries and Disputes

If you have questions about a charge on your statement or believe there's an error with your order, please contact our customer service team immediately at billing@verdevalleyvapes.com or call +1 (800) 999-9999.

Please include the following information in your inquiry:

• Your order number
• Date of purchase
• Description of the billing issue
• Any relevant screenshots or documentation

We aim to resolve all billing inquiries within 2 business days. If a refund is necessary, please see our refund policy below.